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Home » About Us » Customer Service



Customer Service

Customer Service

Returns

Customer satisfaction is very important to us, because we want you to be confident in buying from kinat.com. Thus, if there is a problem, or if you are not satisfied with your purchase, we will do our best to rectify the situation.

Any item can be returned for a full refund (less shipping charges) within 30 days of the original purchase date if the product has not been used/opened. If we have made a mistake, we will also refund the shipping charges. All refunds will be made upon receival of the returned goods.

To request a refund, please contact us at info@kinat.com or by phone at 514-695-7934. Instructions on how to proceed will be given to you.

If you are simply requesting an exchange for an identical product due to damage during shipping, we will send you the new product as soon as we receive the original one. If the item happens to be out of stock, we will proceed with a refund to avoid any inconvenience to you.   

Privacy Policy

Ki Nature et Santé makes the security of your personal information a top priority, so you can get on with your online shopping with complete peace of mind. Any information you share with us is solely used for the following purposes:

- processing your order
- for statistical purposes to improve our website and its service to you

We guarantee that your confidential information is never shared with any third or external parties.

We take the security of your transactions seriously. That is why ALL transactions are carried out over a secure server, complete with full digital encryption (no details, such as address or personal preferences, are transferred over standard internet connection). We are proud to say we have never had a customer who has had a problem with fraudulent use of their credit card.